Health Angel Personal Information Protection and Privacy Policy
Updated: May 24, 2024
To better protect your rights, we have updated the "Health Angel Personal Information Protection and Privacy Policy" in this version. The updates mainly focus on:
Disclosure of the system permissions required in advance to ensure the implementation of certain independent functions and the access of third-party SDKs. For details, refer to "Appendix 1 Permission Use Instructions" and "Appendix 2 Third-Party SDK Use Instructions."
Overview
Welcome to Health Angel! Health Angel (English name: Health Angel) is an application developed by Guider Tech (hereinafter referred to as "Health Angel," "we," "our service," or "our product").
Our privacy policy will detail how we collect and use your personal information when you use our products and services, as well as the information control we provide and the measures we take to protect information security.
Below is an information overview included in this privacy policy, designed to help you grasp the key points of the privacy policy, understand how Health Angel will collect, use, and store your personal information, and what rights you have. Reading this overview does not mean you have read the full policy! Please carefully read and understand all contents of our "Personal Information Protection and Privacy Policy" before using our services. We hope you can make appropriate choices based on your understanding.
How do we collect and use your information?
We will use your information to help you improve your health, manage your smart wearable devices, and we will de-identify or anonymize all personal information you provide:
Email address or phone number: Used for account registration and login; no need to provide when logging in with a local account (no account).
Gender, height, weight, date of birth: Used to calculate calories burned during daily activities and distance traveled during exercise.
Contact list, call records: Used to provide communication notification services as needed.
Approximate location information: According to application system requirements, scans surrounding Bluetooth devices via GPS.
Precise location information: Used to record exercise paths or provide real-time weather services.
Album: Used to set personalized services such as watch dials.
Mobile application notification information: Provides communication notification services as required.
IP address, browser type, application crash information: Provides technical support to resolve product and service issues.
Who do we share your information with?
We will not actively share or transfer your personal information to third parties outside of Health Angel (except as required by law or to protect user rights).
When you need us to share or transfer your personal information to third parties outside of Health Angel, we will directly obtain your consent or confirm that the third party has obtained your explicit consent for such actions. At the same time, we will assess the risks of providing information to third parties to ensure that they can provide the same or equivalent personal information protection as stated in this privacy policy, following legal requirements.
Where do we process your data?
In accordance with legal requirements, we store personal information collected within Taiwan domestically. If your personal information storage location is transferred from within Taiwan to overseas, we will strictly comply with legal regulations.
How long do we retain your information?
The retention period of your information depends on the type of information and will not exceed the period prescribed by law.
What rights do you have?
According to legal requirements, you have the right to access, export, edit, correct, transmit, restrict processing, and delete personal information. You also have the right to object to our use of your information and exercise lawful rights regarding deceased relatives' information.
If you are under the age of 14, please do not use our products and services. If you are over 14 but under 18 years old, you need to obtain explicit consent from your guardian before using our products and services. If you are the guardian of a minor and have questions about their personal information, please contact us through the methods in "14. Contact Us."
Contact Us
If you have any questions or complaints about this privacy policy or your personal information, please email developer@guiderhealth.com.
For more detailed information, please read the corresponding sections according to the following index:
Health Angel Personal Information Protection and Privacy Policy
Overview
How do we collect and use your information?
Who do we share your data with?
Where do we process your data?
How long do we retain your information?
What rights do you have?
Contact Us
For more detailed information, please read the corresponding sections according to the following index:
Information you provide to us
Information we obtain from your use of our services
Information we receive from third parties
Providing products and services
Account
Communicating with you
Improving, personalizing, and developing services
Enhancing security and protection measures
How do our products work?
What third-party SDKs do we use?
How do we use cookies and web beacons?
When you agree or instruct us to share
Compulsory disclosure
International transfer of personal information
Aggregated non-personal information
Other circumstances
What measures do we take?
How do we ensure the quality of your data?
Security incident handling
Accessing and exporting data
Editing and deleting data
Objecting to data use and changing authorization scope
Account cancellation
Appendix 1 Permission Application Instructions
Android
iOS
Appendix 2 Third-Party SDK Usage Instructions
Android
iOS
Appendix 3 Personal Information Examples
Appendix 4 Examples of Sensitive Personal Information
1.Definitions and Scope of Application
Personal information refers to various information recorded by electronic or other means that can independently identify a specific natural person's identity or reflect specific natural person activities.
Sensitive personal information refers to personal information that, once leaked, illegally provided, or abused, may harm personal and property safety, cause damage to personal reputation, physical and mental health, or discriminatory treatment, etc. It includes biometric features, religious beliefs, specific identities, medical health, financial accounts, whereabouts, genetic data, and personal information of minors under eighteen years of age.
Anonymization is the process of technically processing personal information so that the subject of personal information cannot be identified or associated, and the processed information cannot be restored. Information obtained after anonymization does not belong to personal information.
Non-personal information refers to other information that cannot identify a specific natural person's identity or reflect specific natural person activities.
Service log information includes IP address, browser type, telecommunications carrier, language used, date and time of access, and application crash information.
2.What information do we collect or process?
Depending on the products used, usage methods or acquisition methods, and your authorized consent for us to call system permissions, we collect the following information:
Information you provide to us
Information Type Information Nature Processing Purpose and Scenario Storage Period Account Information Nickname, email address, or phone number. Non-sensitive information, not required- Used for account registration and login; local account (no account) login does not require the above information. Account information will be retained until you request to remove information or delete your account, whichever is earlier. Basic personal information Gender, height, weight, date of birth. Non-sensitive information, required- Used to calculate the calories you burn during your daily activities and the distance you travel during exercise. Basic physical information will be retained until your account is deleted. Contact information Contact list, call records. Sensitive information, not required- Provide communication notification services as per your request. Contact information will not be uploaded to the server and will be retained until you uninstall the application or request to remove information, whichever is earlier. Location information Approximate location information. Non-sensitive information, required- Scans surrounding Bluetooth devices via GPS as required by the application system. Approximate location information will be uploaded to the server and immediately deleted when you exit this function. Media information Album. Sensitive information, not required- Used for setting personalized services, such as setting the dial of a smart wearable device. Media information will not be uploaded to the server and will be retained until you uninstall the application or request to remove information, whichever is earlier. Female physiological information Duration of menstruation, physiological cycle. Sensitive information, not required- Used to provide related services for tracking and predicting physiological periods. Female physiological information will be retained until you request to remove information or 6 months after you log out of your account, whichever is earlier.
After you log out of your account, female physiological period information will be anonymized.
Information we obtain from your use of our services.
Information Type Information Nature Processing Purpose Storage Period Activity information Number of steps, walking distance, calories burned, activity duration. Non-sensitive information, not required- Facilitates understanding of your daily activity status. Activity information will be retained until you request to remove information or 6 months after you log out of your account, whichever is earlier. Health information Heart rate, sleep status, blood oxygen, electrocardiogram (ECG), body temperature, heart rate variability (HRV), etc. Non-sensitive information, not required- Facilitates understanding of your physical condition. Health information will be retained until you request to remove information or 6 months after you log out of your account, whichever is earlier.
Location information Precise location information, track record. Sensitive information, not required- Records exercise tracks; Provides real-time weather services.
Information we receive from third parties
Information Type Information Nature Processing Purpose and Scenario Storage Period Information obtained from authorized third-party social platform accounts Account information, profile data. Sensitive information, not required- Provides data support for account registration and login. Information obtained from third parties will be retained until you request to remove information or 6 months after you log out of your account, whichever is earlier.
3.What system permissions do we need your authorization for?
To provide you with certain functions and services, we may request your prior authorization to access relevant system permissions. You can review specific permissions for accessing personal information and their status (enabled or disabled) in the "My" - "System Management" - "Privacy Policy" section of the Healthy Angel app. You can also choose to enable or disable these permissions in your mobile device's system settings.
Enabling these permissions authorizes us to collect and process your personal information when using related functions and services. We will only utilize your system permissions when you are actively using the corresponding features. Disabling these permissions revokes this authorization, and we will cease collecting and using your personal information for these purposes, thereby rendering us unable to provide the corresponding functions and services. The decision to disable these permissions will not affect the processing of personal information performed prior to your withdrawal of authorization.
For details on specific system permissions that require authorization, their purposes, types of information processed, whether they can be disabled, and the steps to disable them, please refer to "Appendix 1 - Permission Application Instructions."
The display and methods to disable permissions may vary when using mobile devices with the application system. If you are unable to locate specific functionalities, please consult your device and system provider for assistance.
4. When do we collect and process this information?
We only collect and process the relevant information mentioned in "2. What information do we collect or process?" when you are using related functions or services. For example:
When creating a Healthy Angel account, you provide certain basic personal information. Your Healthy Angel account is a core component of our products and services, allowing you to access and control your personal profile.
When you use our application, some personal data is logged into your Healthy Angel account. This includes setting alarms, sharing information, measuring steps, filling in fields within the app, and installing and syncing products and applications. All personal data collected while you use the application is stored in your Healthy Angel account.
When you use our products and services, we collect your personal data to help you monitor your health. Each product requires the collection and processing of specific personal data. In our Help Center, you can consult user guides for each product, which detail all information regarding the handling of personal data specific to each product, especially its configuration.
When you contact our customer support team, our team may temporarily access some personal data from your Healthy Angel account until the issue is resolved.
5. How do we use your personal data?
Data collected through our products and services will be processed for specific purposes. Data may be used for multiple purposes simultaneously.
Providing Products and Services
Personal data processed by Healthy Angel is stored in your Healthy Angel account and accessible within the application. Your health data will be anonymized, meaning it cannot identify you personally or be associated with your account, and will be used by the Healthy Angel Institute team as raw data for research and analysis in the field of health to advance scientific research.
Using the data we collect, we are able to provide services to you and fulfill our contractual obligations with you under our Terms of Service. Personal data may appear as raw data (such as steps, weight) or as results of specific data processing (heart rate, breathing, movements indicative of sleep patterns).
We also use your data for inference and to show you more relevant content. Here are some examples:
Your height, weight, gender, and age allow us to improve the accuracy of your daily exercise and activity statistics, such as calorie burn and walking distance;
Based on your sleep data, we can infer your sleep patterns and provide personalized insights to help you improve sleep;
We can personalize exercise and activity goals based on your previously set goals and your historical exercise or activity data.
Account
By creating a Healthy Angel account (including online accounts registered via email or phone number, and local accounts), you can better utilize our products and services. Through this account, you can also manage your own content, preferences, and the measurement data collected by the products.
Communicating with You
When you contact our customer support department to resolve issues you report, our team members may need to process your personal data to provide assistance. Without your consent, they will not be able to access personal health information you have provided, such as your weight or blood pressure.
Improving, Personalizing, and Developing Services
We may use your anonymous personal data to enhance our products and services, customer support, and personalized services, and to develop new services. For example, we may need to process this data for troubleshooting and error prevention, conducting data analysis and testing, conducting research and surveys, and developing new features and services.
Enhancing Security and Protective Measures
We use the information we collect to promote the security of our services, users, and other parties. For instance, we may use this information for user authentication, fraud prevention, responding to legal requests or claims, conducting audits, and enforcing our terms and policies.
These purposes are based on your consent to this privacy policy, which we obtain when you create an account.
6. How do our products work and what technologies do they use?
How do our products work?
Our products operate via wireless connections (Wi-Fi, Bluetooth, 3G/4G, etc.) to support product configuration and to transmit and synchronize data collected by your Healthy Angel account. Certain features are only available after connecting the product with the mobile application. When you sync the product with the mobile app, personal data collected by the product is stored. When you are logged into your Healthy Angel online account and have enabled data synchronization, the personal data is transmitted to your Healthy Angel online account on our cloud servers. This synchronization is necessary to:
- Update product software to fix errors, add new features, or make necessary changes due to legal and regulatory developments in the field of data applications;
- Backup data: If your Android or Apple device, where the app is installed, is lost or stolen, you will be able to recover all data;
- Perform measurements without needing to be close to the Android or Apple device where the app is installed;
- Share your data across multiple devices: You can access the latest measurement results through your Healthy Angel personal account and any device where the app is installed.
Which third-party SDKs do we use?
To ensure the implementation of certain independent functionalities, enabling you to use and enjoy more services and features, we embed third-party SDKs in our application. We carefully assess the purposes for using these SDKs.
For more information on the purposes, methods, and scope of personal data processing by SDKs, please refer to Appendix 2: Third-party SDK Usage Instructions.
How do we use Cookies and Web Beacons?
We collaborate with partners who provide us with analytics and advertising services. This includes helping us understand how users interact with services, placing advertisements on our behalf across the internet, and measuring the performance of these advertisements. These companies may use cookies, web beacons, and similar technologies to operate and improve our website. We also use cookies for personalization and displaying advertisements.
7. Will we share your personal data?
To ensure you receive a high-quality experience, we may disclose certain information under very strict definitions:
With Your Consent or Instruction to Share
You can instruct us to disclose your information to others. For example, you may direct us to share your information in other ways, and when you allow third parties to access your account, they will use your information under their privacy policies and terms.
Compulsory Disclosure
We may retain or disclose information about you to comply with laws, regulations, legal procedures, or government requests. We may handle your related personal information under the following circumstances without seeking your authorization:
- Related to the personal information controller's fulfillment of obligations stipulated by laws and regulations;
- Directly related to national security and national defense security;
- Directly related to public safety, public health, and significant public interests;
- Directly related to criminal investigation, prosecution, trial, and execution of judgments;
- Difficult to obtain the consent of the personal information subject but necessary for the protection of the life, property, etc., of the personal information subject or other individuals;
- Personal information subject voluntarily disclosed to the public;
- Personal information collected from legally disclosed information, such as lawful news reports, government information disclosure channels, etc.
Please note: Our policy is to notify you of legal procedures seeking access to your information, such as search warrants, court orders, or subpoenas. If a court specifies a confidentiality period, we will provide delayed notification after the confidentiality period expires.
International Transfer of Personal Information
In accordance with laws and regulations, we store collected personal information on cloud servers.
We strictly provide transfer services to you in accordance with relevant laws and regulations only when you actively request us to transfer or transmit your data to other cloud servers.
Aggregated Non-personal Information
We may share aggregated or non-personal information that has been anonymized and cannot be used to identify individuals.
We may disclose such information publicly to third parties, such as in reports on exercise and activities to partners with whom we have agreements.
Other Circumstances
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and notify affected users before transferring any personal information to the new entity. Potential acquirers are also required to assume the same obligations to protect your personal information.
8. How do we protect your personal data?
We strive to ensure the security of your personal data.
What measures do we take?
Protecting your privacy and security is crucial in how we design and provide products and services.
We employ various security measures to safeguard your information to a reasonable security level. For example, we use encryption technologies (such as SSL) and anonymization methods to protect your personal information. Only employees with legitimate reasons to access such information can do so from our databases.
How do we ensure the quality of your data?
We recommend that you regularly log into your Healthy Angel account and verify that your personal information is accurate and up to date. If you have any concerns about the accuracy of the data, please inform us, and we will take steps to correct or delete inaccurate information.
Security Incident Response
In the event of a security incident such as personal data leaks, we will initiate emergency response plans and remedial measures to prevent the expansion of the security incident. We will also fulfill reporting and notification obligations in accordance with the law.
We develop emergency plans for network security incidents to promptly address risks such as system vulnerabilities, computer viruses, network attacks, and intrusions. When events that endanger network security occur, we will immediately initiate emergency response plans, implement corresponding remedial measures, and report to relevant regulatory authorities as required.
Following an unfortunate personal data security incident, we will promptly inform you of the basic situation and potential impacts of the security incident, the measures we have taken or will take, recommendations for you to independently prevent and reduce risks, and remedies for you. We will inform you of these details through internal alerts, emails, text messages, or phone calls as specified by laws and regulations. If individual notification is impractical, we will announce information in a reasonable and effective manner. Additionally, we will proactively report to regulatory authorities about the handling of personal data security incidents.
9. What rights do you have?
We provide you with account settings and tools to access and control your personal information.
Accessing and Exporting Data
By logging into your account, you can access much of your personal information, including your daily exercise and activity statistics.
Editing and Deleting Data
By logging into your account and using your account settings, you can change and delete your personal information. For example, you can edit or delete personal information you have provided.
Objecting to Data Usage and Changing Authorization Scope
We provide you with account settings and tools to control how we use your information.
For instance, through your privacy settings, you can limit the visibility of your information to other users of the service; using your notification settings, you can limit the notifications you receive from us; and using the Healthy Angel app, you can unlink devices from your account at any time. You can also refuse our collection and processing of specific personal information by following the steps in Appendix 1: Permission Application Instructions.
Account Deletion
If you choose to delete your account, most of your information will be immediately removed, although certain information may take up to six months to be permanently deleted, as detailed in "10. How Long Will We Retain Your Personal Data?" Additionally, we may retain information for legal reasons or to prevent harm.
Please note that account deletion cannot be undone. If you have deleted your Healthy Angel account and wish to use our products and services again, simply create a new account. However, personal information from your deleted account cannot be recovered.
If you are unable to exercise these rights through the above steps, you can contact us through the methods provided in "14. Contact Us."
10. How long do we retain your personal information?
The retention period for your information depends on the type of information and will not exceed the legal deadlines.
If you have deleted your Healthy Angel account and wish to use our products and services again, simply create a new account.
11. How do we protect and handle personal information of deceased users?
Starting from November 1, 2021, we enhance the protection of personal information of deceased users in accordance with the Personal Information Protection Law. After the death of a Healthy Angel user (limited to natural persons), their immediate family members may contact us through the methods outlined in "14. Contact Us" to exercise rights such as accessing, copying, correcting, or deleting the deceased user's personal information for their legitimate and lawful interests, except where the deceased user had made alternative arrangements during their lifetime.
12. How do we ensure respect for the privacy of minors?
Healthy Angel's products and services are designed for the general public. We recognize the importance of taking additional measures to protect the privacy of minors.
Children under the age of 14 are not permitted to create an account unless their parents have consented in accordance with applicable laws. If we become aware of collecting personal information from a child under 14 without parental consent, we will take measures to promptly delete such information. If parents believe that their child has provided personal information to us and wish to have it deleted, they can contact us.
13. How do we update this Policy?
We may revise the contents of this "Personal Information Protection and Privacy Policy" from time to time. If such changes result in a substantive change to your rights under this Policy, we will notify you through system pushes, emails, SMS, or page announcements before the changes take effect.
If you do not agree with the changes, you should discontinue using Healthy Angel products and services or request to delete your account through the contact information provided in this "Personal Information Protection and Privacy Policy." If you continue to use our products or services, it indicates your acceptance of the revised "Personal Information Protection and Privacy Policy."
Substantive changes referred to in this "Personal Information Protection and Privacy Policy" include, but are not limited to:
- Significant changes in our service model, such as purposes of processing personal information, types of personal information processed, methods of using personal information, etc.;
- Major changes in the main recipients of personal information sharing, transfer, or public disclosure;
- Significant changes in your rights concerning the processing of personal information and how you exercise them;
- Changes in data security capabilities and information security risks;
- Other changes that may have a significant impact on your rights regarding personal information;
- Changes in the outbound transfer of personal information;
- Changes in user inquiry, complaint channels and mechanisms, external dispute resolution, and contact information.
14. Contact Us
If you have any questions, comments, suggestions regarding this "Personal Information Protection and Privacy Policy" or our handling of your personal information, or if you discover any circumstances where personal information may have been leaked, please contact us through the following means:Email: developer@guidercare.com
For questions related to this Policy or personal information protection, we will respond to your request within 15 working days upon receiving your information.
Appendix 1 License Application Instructions
Android Permission Name Permission Function Description
iOS Permission Name and Permission Function Description
Appendix 2: Third-party SDK Usage Instructions
Android SDK Name
iOS SDK Name
These translations cover the Android and iOS permission details along with the third-party SDK usage instructions provided in the text you provided.
Appendix 3 Personal Information Examples
Type Examples: Personal Basic Information such as name, date of birth, gender, ethnicity, nationality, family relationships, address, personal phone number, email address, etc. Personal identity information; Information related to personal physical health status, such as weight, height, etc.
Appendix 4 Sensitive Personal Information Examples
Type Examples: Personal health physiological information; Precise location information, etc.
(Guider Tech)